Customer Service

Order Securely Online
You can feel comfortable ordering online because all transactions in our checkout process are secure. When placing an order your confidential information is encrypted. This means no one else can read it!

Other Fees
Please note that shipping/handling and sales tax charges are not added into the product price in the catalog but are calculated on the final page of the order process. The price you see on the final order page is the amount that will be charged to your credit card. If your order requires additional shipping/handling charges due to size or amount of items ordered we will notify you before processing the order.

Returns & Exchanges
Non-consumable products may be returned for credit after contacting our office. The customer is responsible for return shipping. Returns must be requested within 30 days of order shipment.

Coffee is a fresh food, and therefore all coffee sales are final. If you are uncertain about a coffee, please consider buying a smaller amount first. If there is any issue with your order, please contact our office as soon as possible.

Shipping Policy
We are committed to bringing you the freshest and finest coffees available. All orders received by 8:00AM Monday-Friday are processed the same day. Orders received after 8:00AM are roasted and shipped the next business day. If you order an item that is out of stock, we will notify you as soon as we receive your order. We will not charge you until your item is shipped. Items will be shipped via UPS or FedEx. Sorry, no PO Boxes or APO/FPO addresses. Please allow 7-10 business days for delivery.

There are times when coffee/product availability, roaster maintenance, severe weather, or other unforeseen conditions may delay our ability to fill orders. When such events occur, we will attempt to contact affected customers. Shipping/fulfillment times are estimates, not guarantees.

Restrictions
We can only ship to the United States to the lower-48 states.

Copyrights
All pictures, trademarks, and logos displayed on this site are the property of Oren's Daily Roast, and may not be copied or reproduced in any manner without permission from Oren's Daily Roast.

Ordering Guidelines
We accept all major credit cards. All of our coffees are available wholesale. Please call us for more information. All coffee offerings are subject to availability. Prices are subject to change without notice.

Shipping Charges
Total Order Value Standard (UPS Ground, 6-8 business days)*
Under $60.00 $8.00
$60.00 - $99.99 $10.00
$100.00 - $149.99 $12.00
$150.00+ $15.00

State sales tax on shipping costs, if any, are included in the shipping charge.
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